Last year we experienced a ticketing saga as the Grandstand size changed and all pre-bought seats were reallocated through phone contact. By the time I got through to someone our coveted aisle seats were all sold and we were only able to choose from other seats. We rolled with this one as it was luck of the draw. Went to the event and were reasonably satisfied with the seats but definitely prefer aisle seating. Throughout this we had things happen such as the wrong tickets arrive in the mail with the incorrect seating allocated and 12 emails later had this sorted and new tickets sent. Enjoyed the event.
Roll along to the next coming event - Tyrepower Tasmania SuperSprint Friday 7 - Sunday 9 April 2017. Tickets go on sale late in December 2016. Online I go and purchase our coveted aisle seats in the row where we wish to view the racing from. All sorted - you would think! But no as on the 19th of January 2017 I receive an email about the event and read the following
Dear ticket holder,Due to a change in the Grandstand build, the Grandstand seat numbering for the Typrepower Tasmania SuperSprint Friday 7 – Sunday 9 April 2017 has now changed from 38-1 to 1-38 (left to right facing the track).You will still be located in the exact same seat within the Grandstand, however you will be allocated the new seat number which will reflect this on your ticket when you receive it.Only if you wish to retain the same seat number therefore changing your seat location, please email v8operations@ticketek.com.au and we can arrange this for you.Thank you for your understanding regarding this matter.Regards,Ticketek
I read this email, log in to Ticketek on about the 20th January 2017 and yes our seats have been re-numbered but are in the same position. Phew! No need to email as we definitely, as it states in the received email, wish to retain our location and therefore we need do nothing. All is good with the world of ticket booking.
But no, I, just out sheer curiosity, log in to Ticketek to look at my order history on March the 11th 2017 and see to my surprise a further change to our seating dated the 9th February 2017. Becoming concerned I view the seating chart. Whhhaaaaaattttttt! We have been moved and not just a little bit! No emails, no phone contact, nothing from either the Supercars or Ticketek as to this mysterious change in our seating.
Why have we had our seating changed? Who to contact? Who would have answers?
It was a Saturday. I tried all afternoon to get through to Ticketek on their contact number of 132849 and all afternoon for 2 and 1/2 hours all I got was an engaged signal. Left it til later, tried and got through to a message about it being out of hours and to call at 9:00am or after on Sunday. Ripper. On the phone dead on 9am Sunday morning. It rings. But then an automated message system to navigate. Got through that to be put on hold with the message that all the operators were busy and waited for only 15 minutes to get through. Silent cheers as I got to speak to a person. Explained my situation, listened to keys busily tapping on a keyboard as I explained the issue and was told I needed to speak to some attached to the Supercars account and that would need to be in business hours. Notes were attached to my customer ID, this information was forward and someone would be in touch. OK time to wait and wonder and worry slightly.
By Tuesday afternoon (not long I know but worried...) we had heard nothing, received no return calls and no answer to an email composed and sent at the weekend either.
What next? Having come home early from work specifically to deal with this I tried unsuccessfully to get back in touch with Ticketek. Engaged, engaged, engaged and so on. Searched the internet for a Supercars contact. Found one and rang. Two tries before successfully getting to speak to a person. Lovely person who listened, sympathised and said she needed to get in touch with someone at Ticketek who handles Supercars bookings. She would follow this up and get back to me. Very grateful to this lovely person who got back to me, the next day, who had followed up but had no answer at that point. More contact details provided and more waiting.
I did assume that contact might be made later in that day but nothing so far. It is now evening and at this point no change in our mucked up tickets. No way of getting to Ticketek - engaged, engaged, engaged etc......
Got through to Ticketek - quoted my customer ID and got a very efficient operator who just let me know that nothing has changed and that she would escalate and add more notes and someone would be in touch.
Hoping maybe tomorrow someone will get back to me with answers and a solution.
Why the change? Why no customer contact? Can I have my pre-booked, booked early, chosen specially seats back?
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